With almost 20 years of experience in medical staff services and credentialing, I am available to assist hospitals, physicians, AHPs, CVOs, and others to meet regulatory requirements, catch-up on tasks, audit processes, provide recommendations for improvement, speak at meetings, coach and mentor staff, provide service excellence training, all tailored to meet your individual needs.
I have maintained the CPMSM (Certified Medical Staff Services Manager) certification since 2001 and the CPCS (Certified Provider Credentialing Specialist) certification since 2002. I obtained the CPHRM (Certified Professional Healthcare Risk Manager) certification in 2013. After obtaining my MBA in Healthcare Management, I earned the PMP (Project Management Professional) certification in 2017. My work experience includes non-profit and for-profit hospitals, medical associations, and consulting services. Prior to working in healthcare, I worked in law enforcement, legal professions and the judiciary.
One of my larger projects involved the transformation of individual credentialing departments in the multihospital system to a centralized credentialing department at the corporate level. I have also led the project of revising the hospital’s single website into a consumer-facing site and specialized sites for physicians, employees, vendors, GME, and more. My emphasis is on technical, business, and medical staff projects.
Working with marketing professionals, Information Technology staff, and other leadership, we produced many projects to promote the organization to our internal and external stakeholders through various methods, including social media, websites, and mobile applications. Projects touched many aspects of healthcare, including, patients, physicians, employees, vendors, graduate medial education, risk, compliance, and more.